Most of us have positions that require dealing with people. And do you realize what’s scary about dealing with people? The sort of service the customer receives is dependent on the mood we’re in that day.
Allow me to hit you with an illustration: give me a call on a day when my hair-do plays nice [...]
As a motivational speaker, (during my keynote speeches) I often inquire: How often do you notice the side of your own nose? And, for those who wear spectacles, how frequently do you become aware of the frames? I would guess that your answer to both questions is “not very often”. Am I accurate?
To be honest [...]
As an expert motivational speaker, (during my inspirational speeches) I often ask: How often do you perceive the side of your own nose? And, if you wear glasses, how often do you see the frames? I imagine that your response to both these questions is: “seldom”.
This observation is actually surprising when you consider that both [...]
